Support
Need help with Voima? Use the in-app support flows for authenticated account help or bug reporting, or email support@voimapp.com for public support, privacy, and release-listing contact.
Updated: March 27, 2026
How to contact us
The fastest route depends on whether you can sign in. If you still have access to the app, use the built-in support flows first. If you need a public contact method, email support@voimapp.com.
Email support
Use email if you need a public contact method for store-listing support, billing follow-up, privacy requests, or general help before you can sign in.
Use in-app support when signed in
For account-specific help or bug reports, open the Voima app and go to Profile -> Help & Support. Those flows give the team the authenticated context needed to investigate faster.
Use in-app support for authenticated help
Signed-in support requests inside the mobile app are better for account-specific issues because they already include the authenticated user context needed for follow-up.
- Open the Voima app and go to Profile.
- Choose Help & Support.
- Use Contact Support for account or billing help.
- Use Report a Bug for broken behavior, inaccurate stats, or missing data that should be investigated.
What we can help with
Account access
Sign-in issues, onboarding confusion, profile state mismatches, and account recovery questions.
Billing and subscriptions
Questions about Voima PRO purchases, restores, renewals, cancellations, or entitlements.
Bug reports
Broken flows, missing data, inaccurate progress surfaces, or anything that should be reproducible by the product team.
Privacy and deletion requests
Requests related to your personal information, account deletion, access, correction, or export.
What to include in your message
Clear support requests are faster to resolve. Include enough detail to identify the affected account or reproduce the issue.
- The email address on the affected account, if you can access it.
- Your device platform and app version, if the issue is inside the mobile app.
- What happened, what you expected instead, and the exact step where the flow failed.
- Short reproduction steps when the issue is repeatable.
Quick troubleshooting before escalating
Check your connection first
If the device is offline or internet reachability is unstable, sync and support actions may fail or appear delayed.
Refresh the affected screen
Most top-level screens support pull to refresh. This is the fastest way to confirm whether the issue is only stale data.
Reset your session if auth feels stale
If your access, onboarding state, or profile status looks wrong, sign out and back in before reporting it.
Report bugs with context
Include the workout, program, or screen involved and enough reproduction detail for the team to retry the issue later.